211 is a free, community resources hotline that is available to the public 24 hours a day, 7 days a week, with multilingual access. By dialing 211, you will be connected with a trained operator to help assess your needs, provide information and offer referrals to human services for your everyday needs and times of crisis.
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Dial 211 When You Need
- Basic human needs services including food banks, clothing, shelters, rent assistance, utility assistance
- Health services (physical, mental, disabled) including health insurance programs for children and families, Medicaid and Medicare assistance, maternal health care, crisis intervention services, support groups, counseling, drug and alcohol intervention and rehabilitation, transportation or home rehabilitation services
- Employment support including financial assistance, job training, transportation assistance, education programs
- Child, youth, family and elderly services including after school programs, youth activities, adult day care, congregate or home delivery meals, respite care, home health care, transportation, homemaker and chore services
- Volunteer opportunities
The first 211 service was launched in metropolitan Atlanta in 1997. On July 21, 2000, the FCC assigned the 211 hotline to expand their community information and referral services nationwide. As of 2010, 80% of the United States population had access to 211 services.
Heartland United Way along with AIRS (Alliance of Information and Referral Systems) and the Central District Health Department launched 211 in Hall, Hamilton, Howard and Merrick Counties on July 1, 2004. The decision was made to provide an area 211 service when the Little Diana Task Force, which was set up after the tragic death of an area 2-year old, determined there was a need for local information and referral services. This service would make critical connections between people in need and the community based organizations and government agencies that offer assistance.
Nebraska was the 30th state to achieve border-to-border 211 coverage when the hotline became available to all 93 counties in September of 2010.